About this role
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. Key Responsibilities - Team Leadership - Supervising and supporting staff during daily operations - Leading by example and maintaining a positive, professional working environment - Allocating tasks and ensuring staff are clear on their responsibilities - Supporting the training and induction of new team members - Monitoring staff performance and providing guidance where required Customer Service - Providing an excellent standard of customer service - Dealing professionally with customer queries and resolving issues where appropriate - Building positive relationships with regular customers and the local community - Ensuring the shop is welcoming, well presented and fully stocked throughout the day Retail Operations - Supervising opening and closing procedures - Operating and overseeing tills and ensuring cash-handling procedures are followed - Monitoring stock levels and assisting with ordering - Checking deliveries and ensuring stock is stored correctly - Reducing waste and monitoring stock rotation - Ensuring shelves, displays and promotional areas are well presented - Supporting the day-to-day operation of the deli and fresh food areas Standards & Compliance - Maintaining high standards of cleanliness, food hygiene and presentation - Ensuring HACCP, health & safety and other relevant procedures are followed - Monitoring cleaning and housekeeping standards - Ensuring company policies and procedures are consistently followed - Reporting any maintenance, stock or operational issues to management Management Support - Working closely with the owner/management to ensure the smooth running of the business - Identifying opportunities to improve customer service and retail operations - Assisting with promotions, seasonal displays and special events - Taking responsibility for the shop in the absence of management when required The successful candidate will be: - Experienced in retail, ideally with previous supervisory or team-lead experience - A confident and positive team leader - Friendly, approachable and customer-focused - Highly organised with excellent attention to detail - Reliable, responsible and able to use initiative - Comfortable working in a busy retail environment - Confident dealing with customers, suppliers and staff - Able to prioritise tasks and remain calm under pressure - Flexible and willing to work evenings, weekends and busy seasonal periods - Committed to maintaining high standards across all areas of the shop Experience in grocery retail, deli, food service or convenience retail would be an advantage. What we offer - Competitive salary based on experience - Full-time position - A varied and responsible role within an established local business - A friendly and supportive working environment - Training and opportunities for professional development Hours This is a full-time position with a flexible shift pattern, including weekdays, evenings and weekends. The role will require flexibility during particularly busy periods