About this role
Role purpose This role provides management reporting, business insights, regulatory reporting support and process improvement solutions for the Luxembourg AML/KYC, FATCA and CRS function. The Assistant Manager helps maintain a consolidated Luxembourg-wide view of risks across the client, investor and beneficial ownership population, supporting planning, performance monitoring, capacity management, local regulatory accountability and decision-making. Working closely with operational teams and stakeholders, the role identifies opportunities to automate repetitive processes, improve data quality, strengthen controls and enhance reporting efficiency. It supports the production of regulatory information required by the CSSF, the Luxembourg tax authorities (AED) and, increasingly, AMLA, with AMLA-related requests already being received and processed by the function. A significant portion of the information used by the role relates to highly confidential client, investor and beneficial ownership data. The role therefore requires direct Luxembourg access to the full data population, including clients and investors who have refused outsourcing arrangements or whose contractual confidentiality undertakings restrict data transfers outside Luxembourg, in addition to Luxembourg professional secrecy and GDPR requirements. The role sits at the intersection of AML/KYC operations, governance, data analytics, AI and automation, ensuring that transformation initiatives remain aligned with Luxembourg regulatory requirements, client expectations and operational realities. Its primary purpose is oversight, data consolidation, quality challenge, management intelligence, regulatory reporting support and automation, rather than operational processing. The role suits someone analytical and process-driven, who can turn complex data into clear business recommendations and communicate effectively with both technical and non-technical stakeholders. Responsibilities (how we will measure success) • Timely and accurate delivery of management reporting, dashboards and KPI packs to agreed deadlines; • Reporting outputs that stakeholders actively use to monitor performance, capacity and workload; • Measurable efficiency gains from automating manual and repetitive reporting processes; • Improved data quality and stronger reporting controls, with issues identified and resolved at source; • Solving problems by providing innovative ideas in improving/developing internal systems to meet set objectives & maximise the team efficiency; • Clear, actionable insights and recommendations that support planning and management decision-making. • Effective consolidated Luxembourg-wide oversight of AML/KYC, FATCA and CRS risks, including the full client and investor population relevant to local regulatory accountability; • Reliable management information, data analytics and regulatory reporting support for Luxembourg management, RCs and Conducting Officers; Tasks (what does the role do on a day-to-day basis) • Designing & implementing automated reporting processes and KPIs, using Excel (including VBA), Microsoft Power BI and Power Platform; • Building and maintaining dashboards, management reporting packs, forecasts and capacity models for operational teams and senior management; • Ability to create reports/presentations (data visualisation) to be delivered to internal stakeholders as well as to clients; • Handling data management of the team and leading projects on data cleansing, data quality and reconciliation; • Translating business requirements into scalable solutions across Excel, SharePoint, Power Platform and other business applications; • Identifying and delivering process improvement and automation opportunities, including support for AI and automation initiatives; • Analysing performance, capacity and workload trends, and turning the findings into clear recommendations for management; • Documenting reporting processes, data sources and controls so that outputs are accurate, repeatable and auditable; • Maintaining a consolidated Luxembourg-wide view of AML/KYC, FATCA and CRS risks across the client, investor and beneficial ownership population and supporting the production of CSSF, AED and AMLA-related regulatory information; • Providing Luxembourg management with a 360-degree view of relevant AML/KYC, FATCA and CRS risks through consolidated reporting, data analytics, quality challenge and management information; • Challenging data gaps, inconsistencies and reporting issues at source, including through direct interaction with Luxembourg teams, clients, auditors, RCs, Conducting Officers and senior management; • Ensuring that AI, automation and data transformation initiatives remain embedded within the business, close to Luxembourg decision-makers and aligned with regulatory requirements, client expectations and operational realities; • Representing IQ-EQ Luxembourg and the AML/KYC function at AI-focused forums, industry roundtables and strategic discussions with key partners , including EY, PwC, law firms and other market stakeholders, to strengthen market presence, foster innovation, share industry insights and identify emerging opportunities; • You will be required to respond to queries from our stakeholders (clients, colleagues, management), whether by telephone or in writing, in a timely and courteous manner; Key competencies for position and level (see Group Competency model) • Advanced Excel, including VBA • Microsoft Power BI • Microsoft Power Platform (Power Automate, Power Apps) and SharePoint • Data analysis and business insight • Proficient use of AI tools such as Microsoft Copilot and Claude AI to support analysis, automation, drafting and productivity improvements • Process improvement and automation mindset • Understanding of AML/KYC, FATCA and CRS regulatory reporting, Luxembourg professional secrecy, data confidentiality and outsourcing considerations; • Action oriented • Critical thinker • Collaborates • Drives result (time management, prioritise tasks & consistent in meeting deadlines) Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: • Have excellent communications skills, verbal and written, including the ability to explain data and technical concepts to a non-technical audience; • Attention to detail and good organisational skills; • Have the ability to work under pressure, manage multiple priorities and develop the right attitude; • Curiosity about new tools and ways of working, including automation and AI. • Ability to operate with sound judgement when handling highly confidential information and when balancing regulatory, client, operational and transformation priorities; Requirements • Degree Holder in /Finance/Data Analytics/Business Administration or a related discipline, • Minimum 3/4 years relevant working experience in management reporting, data analytics or business intelligence (preferably in financial services or fund administration); • Demonstrable experience in dashboard development, reporting automation, process improvement and operational transformation; • Strong IT skills (advanced Excel and VBA, Microsoft Power BI, Power Platform, SharePoint and any other relevant qualification/knowledge); • Experience with SQL or other data query tools would be considered as an advantage; • Fluent in English, and French would be considered as an advantage.