About this role
Are you the Incident Manager we’re looking for? We are looking for an experienced Incident / Problem Manager to join an Application Support team based in Brussels. You will play a key role in managing application-related incidents and problems, with a strong focus on reducing recurring incidents, improving service stability, and driving continuous improvement. You will join a small, collaborative team and work closely with technical and application support teams to ensure incidents are effectively managed, root causes are identified, and appropriate corrective actions are implemented. Role Manage the end-to-end Incident Management process for application-related incidents. Lead and coordinate the Problem Management process, including root cause analysis and corrective actions. Monitor and follow up on application-related incidents, ensuring appropriate prioritisation and resolution. Identify trends and recurring incidents and implement actions to reduce incident volumes. Support the management of incidents across different priority levels, including P3–P4. Monitor application environments using Datadog. Work with ServiceNow for incident and problem management. Analyse incident trends and identify opportunities for service improvement. Collaborate with application, infrastructure, and technical teams to resolve complex issues. Contribute to the continuous improvement of application support and IT service management processes. Participate in an on-call rotation, currently expected to be approximately one week in three. Out-of-hours incident volumes are currently low. Profile We are looking for someone with a backgound Incident Management, Problem Management, or Application Support experience. You should have: Proven experience in Incident Management and/or Problem Management or Support engineering. . Previous experience within an Application Support environment. Experience working with ServiceNow . Experience with Datadog or a similar monitoring solution. Good working knowledge of SQL . A hands-on approach and the ability to work closely with technical teams. Strong analytical and problem-solving skills. Good communication and stakeholder-management skills. The ability to work effectively in a small, collaborative team. Fluent/professional English .