About this role
Our client is an international market leader active in a highly innovative and environmentally conscious sector. The company develops solutions that contribute to a more sustainable future and is known for its strong customer focus, high-quality services, and collaborative culture. Jobomschrijving As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience. You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling. Handle incoming customer calls and provide professional support Schedule appointments and coordinate interventions efficiently Manage last-minute changes and find practical solutions Follow up customer files and maintain accurate records Coordinate closely with internal teams to ensure seamless service delivery Contribute to a positive customer experience through proactive communication Fluent in Dutch and French Customer-oriented with excellent communication skills Strong organisational and planning abilities Able to keep a clear overview in a fast-paced environment Administrative accuracy and attention to detail Team player with a hands-on mentality Looking for a stable and long-term opportunity