About this role
For an established automotive company with multiple locations in Hamburg and Schleswig-Holstein, we are looking for an experienced professional in automotive service consulting within the premium vehicle sector . Do you have experience in customer service at a car dealership, strong technical understanding, and a passion for providing professional customer support? This position offers you the opportunity to use your expertise in a modern working environment with long-term career prospects. Your Tasks - Professional support and consultation of customers in the service department * Vehicle reception as well as creation and processing of workshop orders * Analysis of customer requests and technical consultation regarding maintenance and repair services * Preparing cost estimates and coordinating required work * Acting as the link between customers, workshop teams, and internal departments * Planning and monitoring workshop appointments * Ensuring high customer satisfaction throughout the entire service process * Maintaining customer data and documenting service orders Your Profile - Completed vocational training in the automotive field, either technical or commercial, such as automotive mechatronics, automotive sales, or a comparable qualification * Minimum 3–4 years of professional experience as a Service Advisor in a car dealership * Experience with premium vehicle brands such as Mercedes-Benz, Audi, BMW, or comparable manufacturers is an advantage * Good knowledge of vehicle technology and repair processes * Strong customer and service orientation * Excellent communication skills and a professional appearance * Structured, independent, and solution-oriented working style * Confident handling of modern IT and service management systems * Very good German language skills (minimum B2 level) Your Benefits - Attractive salary based on collective agreements * Company pension scheme * Bike leasing program * Extensive training and professional development opportunities * Modern working environment with professional structures * Long-term career opportunities within a successful company * Secure workplace in a future-oriented industry * Working with a well-known premium automotive brand How to Apply Successfully 1. Fill out the application form with just a few clicks and send us your resume in English or German. 2. You will receive feedback from hello jobs via email regarding the next steps. 3. If your application matches an open position, we will contact you promptly by phone or WhatsApp. 4. If your application is not successful this time, we will inform you by email. 5. After the initial conversation with your hello jobs advisor, if everything fits, you will begin the selection process with the German company. 6. Upon completing this process, you will receive a written job offer, and your new job in Germany will be within reach. About hello jobs You are at the heart of our passion: As an international professional recruitment agency, hello jobs guides you on your career journey. Our team of experienced recruiters understands today’s global job market in all its complexity. We believe in true partnerships, whether between candidates and companies or between our team and you. Your career plan and personal values are at the core of our mission.