About this role
We're looking for an enthusiastic and customer-focused Customer Service Representative to join our team at our Litchfield location (401 N State St). In this role, you'll be the friendly face and voice of our organization, delivering exceptional service to every customer interaction. This is an excellent opportunity to develop your customer service skill set while working in a collaborative, supportive environment where your contributions directly impact customer satisfaction and business success.
Answer incoming phone calls and inquiries in a professional and courteous mannerProcess customer orders accurately and efficiently while maintaining attention to detailComplete cash transactions and handle payment processing with precisionProvide customers with an outstanding service experience by addressing their needs and resolving concerns with empathy and problem-solving skillsMaintain a clean and organized work environment according to company standardsLift and carry items up to 25 lbs as part of regular job dutiesMultitask effectively during peak hours while maintaining service qualityFollow company procedures and directions consistentlyCollaborate with team members to ensure smooth operations and customer satisfactionDemonstrate reliability and punctuality in all scheduled shifts Ability to follow directions and adhere to company policiesExcellent verbal communication skills and a friendly, professional demeanorFlexibility with scheduling, including availability for weekend and holiday shiftsPhysical capability to lift up to 25 lbs regularlyStrong customer service orientation with genuine empathy for customer needsProficiency in basic computer systems and point-of-sale (POS) equipment (training provided)Solid time management and multitasking abilitiesAttention to detail in order processing and cash handlingPositive attitude and a genuine smile—essential for customer interactionsReliability, punctuality, and professional work ethicAbility to work collaboratively within a team environmentProblem-solving mindset and resilience in a fast-paced setting**Note:** MBR Management Corporation is an equal opportunity employer. All applicants must pass a pre-employment drug test and criminal background check.
All your information will be kept confidential according to EEO guidelines.