About this role
Domino's Pizza in Peoria, United States is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team at our 425 N. Western Ave. location. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating positive experiences with every customer interaction. We're looking for someone who combines efficiency with genuine care, thrives in a collaborative environment, and is committed to supporting our customers and team members alike.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanorProcess cash and credit card transactions with precision and attention to detailPrepare and assemble pizzas according to company standards and quality specificationsProvide exceptional customer service by addressing inquiries, resolving concerns, and handling complaints with empathy and professionalismCollaborate with team members to ensure smooth operations during peak hours and busy periodsMaintain a clean, organized, and sanitary work environment in compliance with food safety regulationsMultitask effectively by managing multiple responsibilities simultaneously while prioritizing customer needsLift and move items weighing up to 25 lbs. as needed throughout your shiftAdhere to all company policies, procedures, and food safety standardsDemonstrate problem-solving skills to overcome challenges and support team success Strong verbal and written communication skills with the ability to interact professionally with diverse customersFriendly, positive attitude with a genuine commitment to customer satisfactionAbility to work efficiently and remain calm in a fast-paced, high-volume environmentSolid basic math skills for handling cash transactions and providing accurate changeTeam player mentality with a collaborative approach to achieving organizational goalsPhysical capability to stand for extended periods and lift up to 25 lbs. regularlyExcellent attention to detail and commitment to maintaining cleanliness and organizationStrong multitasking and prioritization abilities to manage competing demandsFlexibility to work various shifts, including weekends and holidays as scheduledReliable and punctual with a strong work ethic and commitment to dependabilityActive listening skills and ability to understand and respond to customer needsProblem-solving mindset with the ability to resolve issues independently or escalate appropriatelyHigh school diploma or equivalent preferred All your information will be kept confidential according to EEO guidelines.