About this role
Join our dynamic team at our 200 East Norris location in Ottawa, United States, as an Assistant Manager! We're seeking an enthusiastic and detail-oriented leader to help drive our store's success and create an exceptional experience for both our team and customers. In this role, you'll work collaboratively with store management to oversee daily operations, lead a talented team, and maintain our commitment to excellence in customer service and operational efficiency.
Oversee and manage daily store operations, ensuring smooth functioning and adherence to company standardsLead, motivate, and support team members in a positive and inclusive work environment that fosters growth and developmentManage shift operations efficiently, including opening and closing procedures, while maintaining attention to detailHandle cash management, financial transactions, and reconciliation with accuracy and transparencyAssist in inventory management, supply ordering, and stock rotation to optimize store resourcesRespond promptly and empathetically to customer inquiries and resolve issues with a customer-focused approachMaintain store cleanliness, organization, and strict adherence to food safety and health standardsParticipate in food preparation and delivery processes as needed to support team operationsCollaborate with the store manager to implement company policies, analyze performance metrics, and achieve organizational goalsTrain, develop, and mentor new team members, providing constructive feedback and support for their career growthAssist in scheduling, payroll management, and workforce planning to ensure adequate staffing levelsDemonstrate resilience and decisive problem-solving in fast-paced, high-pressure situationsCommunicate effectively with team members and management to ensure transparency and alignment on objectives Proven experience in food service or retail management (preferred)Strong leadership and team management skills with the ability to motivate and develop othersExcellent customer service orientation with a friendly, positive, and empathetic attitudeProficiency in cash handling, basic math skills, and financial accuracyDemonstrated ability to multitask and thrive in a fast-paced, dynamic environmentDetail-oriented with exceptional organizational and time management skillsFlexible availability to work various shifts, including evenings, weekends, and holidaysPhysical ability to lift up to 25 pounds regularly and stand for extended periodsStrong problem-solving and analytical abilities with decisive decision-making skillsProficiency in operating point-of-sale (POS) systems and other store technology platformsExcellent verbal and written communication skillsConflict resolution and interpersonal skills to manage team dynamics effectivelyExperience with inventory management and supply chain coordinationFood safety knowledge or willingness to obtain food safety certificationHigh school diploma or equivalent (preferred)Ability to work collaboratively and contribute to an inclusive team environment