About this role
We're looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Savoy, United States at 507 Commerce Drive. As a key member of our front-line staff, you'll be instrumental in delivering exceptional customer experiences and ensuring every interaction reflects our commitment to excellence. In this role, you'll combine your interpersonal skills with your detail-oriented approach to create positive outcomes for our customers and support our team's success.
Provide exceptional customer service through friendly, professional, and empathetic interactions with customersTake customer orders accurately via phone and in-person, ensuring all details are captured correctlyHandle cash transactions with precision and maintain accurate financial recordsAddress customer inquiries and resolve issues promptly, courteously, and effectivelyMaintain a clean, organized, and welcoming work environmentAssist in various store operations, including restocking, cleaning, and inventory managementCollaborate with team members to ensure efficient order fulfillment and seamless workflowMultitask effectively in a fast-paced environment while maintaining quality and accuracyContribute to a positive, inclusive team atmosphere through supportive and collaborative behaviorLearn and follow company-specific procedures and operational standards Strong customer service skills with a friendly, professional, and empathetic demeanorExcellent verbal and written communication abilitiesProficiency in taking orders and handling phone calls professionallyBasic math skills for cash handling and order processingProven ability to multitask and prioritize in a fast-paced environmentTeam player with a positive, collaborative attitudeDetail-oriented approach to ensure order accuracy and customer satisfactionStrong problem-solving and conflict resolution skillsPhysical ability to stand for extended periods and lift up to 25 lbsReliability, punctuality, and strong work ethicFlexibility to work weekends, holidays, and various shifts as neededWillingness to learn company-specific procedures and operational standardsPatience and resilience when handling challenging situationsHigh school diploma or equivalent (preferred)Previous customer service experience (preferred, but not required)