About this role
If you are excited to work in a high paced operational team, manage a team of high performing individuals and grow and scale the Amazon middle-mile transportation business while maintaining a high bar for quality and performance, this is the team for you! At Amazon, we're committed to being Earth's most customer-centric company, and that commitment extends to every aspect of our Transportation network. Our Capacity Specialists are instrumental in orchestrating one of the world's largest and most sophisticated supply chain operations, ensuring seamless delivery experiences for millions of customers worldwide. As a Capacity Specialist, you will collaborate with diverse stakeholders across Amazon to optimize our Relay Carrier Supply Base within the Middle Mile Network (MMN). You will analyze critical performance and compliance metrics to ensure we maintain a high bar for quality in the network. Through data-driven insights and strategic relationship management, you'll develop and implement solutions using AI, improve network reliability, and drive operational excellence. You'll be at the forefront of innovation, helping us create more efficient, sustainable, and customer-focused supply chain solutions while optimizing costs and reducing environmental impact. Key job responsibilities This role focuses on maintaining day to day operations along with delivering specific long-term strategic programs within the Amazon Network. The primary responsibilities include: - Sourcing carriers in order to increase our partners portfolio - Identify gaps in carrier liquidity and build/implement action plan to increase capacity - Manage carriers during on-boarding period - Maintain high operational standard with new carriers on safety, performance, process compliance - Continuous Improvement Management with carriers, development of SOPs - Be innovative and support new features/ideas development with tech teams on Relay platform to improve carrier experience or process improvement - Project support ensuring Amazon requirements are communicated & implemented by Line Haul carriers - Work across the EU in a cross-functional environment About the team The Carrier Onboarding team manages end-to-end carrier lifecycle from onboarding a carrier, growth/engagement within Amazon Relay and ensuring compliance with Amazon and EU operating policies.