About this role
We are looking for an experienced people leader to own a consolidated function that unifies short-term, mid-term, and long-term planning for our E-Commerce business. This leader will own the end-to-end planning discipline that spans Sales & Operations Planning (S&OP), metro optimization, and the real estate pipeline, building a single, forward-looking planning engine that carries the business into Q4 and beyond. This is a high-visibility role that sits at the intersection of Strategy, Operations, Finance, and Technology. You will manage a team of program managers and planners, set the strategic planning agenda, and be the single-threaded leader accountable for the accuracy, cadence, and outcomes of E-Commerce planning. We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results through the team they lead. Key job responsibilities Lead, hire, coach, and develop a team of planning program managers and analysts; set clear goals, manage performance, and grow talent across all three planning horizons. Serve as the single-threaded leader for E-Commerce Planning, owning the integrated planning cadence (weekly S&OP, WBR/MBR/QBR, and OP1/OP2 annual planning). Own short-term S&OP: demand and capacity planning, forecast accuracy, and the weekly operating rhythm that drives near-term operational execution. Direct mid-term metro optimization: network and metro-level capacity, staffing, and service-type planning across the 3–12 month horizon. Steward the long-term real estate and capacity pipeline, partnering with Operations and Real Estate to align the network with multi-year growth priorities. Partner cross-functionally with Operations, Merchandising, Finance, and Technology to define planning strategy, resolve trade-offs, and drive alignment on complex, ambiguous problems. Build and continuously improve planning processes, tools, and mechanisms; identify opportunities to streamline, automate, and raise the bar on planning rigor and accuracy. Translate planning insights into recommendations for senior leadership; sharpen the organization’s focus on customer experience, subscriptions growth, and disciplined forward-looking planning.