About this role
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Telecommunications company. Tasks: Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Answer inquiries and provide information to customers. Arrange for refunds and credits. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Maintain and manage digital database. Answer clients' inquiries and provide information. Computer and technology knowledge: Database software. MS Excel. MS Windows. MS Access. MS Office. Spreadsheet. Type of experience: Call centre. Area of work experience: Marketing. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Flexible hours. Financial benefits: As per collective agreement. Other benefits: Free parking available.