About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Climb and work aloft on poles, ladders or other support structures. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Cisco certified network associate. Computer and technology knowledge: iOS. MAC. Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Security software. Communication software. Mapping and data visualization software. Software development. Data analysis software. MS Office. TCP/IP. Wireless networks. Area of specialization: Automobile driving. Security and safety: Basic security clearance. Criminal record check. Driving record check (abstract). Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Handling heavy loads. Physically demanding. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Shift. Experience: 2 years to less than 3 years. Employment terms options: Morning. Day. Weekend. Overtime required. Overtime available. Workplace information: On the road job. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition.