About this role
Education: College/CEGEP. or equivalent experience. Work setting: Help desk. Telecommunications industry. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Supervision: No supervision responsibility. Computer and technology knowledge: Networking hardware. Security software. MS Office. Area of work experience: Quality assurance or control. Area of specialization: Technical support. Security and safety: Basic security clearance. Enhanced reliability security clearance. Confidential security clearance. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Computer. Printer. Internet access. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. Day. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Life insurance. Other benefits: Team building opportunities. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.). Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Support for mature workers: Applies hiring policies that discourage age discrimination . Offers mentorship, coaching and/or networking opportunities for mature workers . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.). Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.