About this role
Education: College/CEGEP. Work setting: Computer hardware or software retailer/wholesaler. Troubleshooting/diagnostic. Tasks: Coordinate access and use of computer networks. Install software. Install web server hardware and software. Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment. Monitor the performance of computer systems and networks. Troubleshoot, maintain and upgrade web server hardware and software. Provide problem-solving services to network users. Perform routine network start up and close down and maintain control records. Respond to requests for help and information from Website visitors and Website designers. Troubleshoot and make minor adjustments to equipment. Perform minor repairs to equipment. Communication protocols: WAN. TCP/IP. SNMP. LAN. Computer and technology knowledge: Virtualization. MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. Presentation software. Mail server software. Desktop publishing software. Information technology. MS Office. MS Windows. Firewall. Mac OS. Type of experience: Call centre. Equipment and machinery experience: Computerized high speed colour copiers. Area of specialization: Technical support. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Creativity. Dedication. Collaborative. Hardworking. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Day. Health benefits: Disability benefits. Health care plan. Other benefits: Learning/training paid by employer. Team building opportunities. Parking available.