About this role
Education: College/CEGEP. Work setting: Help desk. Telecommunications industry. Consulting firm. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Certificates, licences, memberships, and courses : Network+ Certification. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). Shell script. iOS. MAC. Networking software. Networking hardware. Networking security. Desktop applications. Security software. Word processing software. Mail server software. Project management software. Mac OS. MS Office. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Experience: 3 years to less than 5 years. Employment terms options: Day.