About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Private employment service agency. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Manage incidents. Computer and technology knowledge: Linux. Networking software. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Presentation software. Mail server software. Communication software. Desktop publishing software. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Willing to travel. Public transportation is available. Work conditions and physical capabilities: Tight deadlines. Repetitive tasks. Handling heavy loads. Attention to detail. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day.