About this role
Job Family: Branch Banking
Job Sub-Family: Branch Delivery
Career Specialization: Universal Banker
Career Stream: Support
Career Level: S3
Job Profile
Sub-Family Definition
Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include:
• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
Career Specialization Definition
The Universal Banker role:
• Responds to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision, and provides flexibility of coverage for the branch.
• Engages in broad range of sales and service activities to provide superior level of customer service.
Responsibilities include, but not limited to:
• Opening new accounts
• Handling teller transactions
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Utilizes banking knowledge to identify additional sales and service opportunities
Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Refers customer to other banking services and other bank personnel as appropriate
• Other duties as assigned
Career Level Definition
Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include:
• Working under limited supervision for routine situations.
• Providing assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.
Knowledge & Experience
• Typically requires 5+ years relevant experience
• May require vocational or technical training
Physical/Environmental Requirements
• Must be able to stand for extended periods of time & lift objects up to 30lbs
Job Code: BBUBS3PT
FLSA Status: Non-Exempt
Salary Grade: 112
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.