About this role
TASKS AND RESPONSIBILITIES:
• Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
• Sort incoming return patient mail and return patient statements with info electronically.
• Researches and resolves each customer's account thoroughly using patient files and various eligibility websites.
• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
• Updates multiple systems with patient info.
• Performs adjustments on accounts and recommends necessary changes to the supervisor.
• Completes all weekly / monthly reports according to schedule.
• Performs other tasks as assigned by the supervisor to support the goals of the organization.
• Meets weekly/monthly Performance/Audit goals.
• Tracks daily/weekly/monthly production.