About this role
1. Communicates professionally and courteously with all patients/customers and members of the work team while completing tasks in an effective, efficient manner to promote the highest quality of customer service, patient safety and support the facilitation of patient care.
• Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Handles insurance and disability claims in an accurate and timely manner.
• Facilitates patient flow and communicates delays with patients.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Monitors medical office supplies and inventory needs, places orders and oversees office equipment.
2. Utilizes the nursing process, for the performance of patient care, to assess, plan, intervene, and evaluate patient care to achieve prioritized patient outcomes according to the LPN scope of practice.
• Performs complete assessment.
• Performs comprehensive nursing assessments in an efficient and effective manner.
• Conducts full body system analysis.
• Administers and performs nursing assessment in accordance with the applicable patient type
• Reviews, discusses and implements health care provider orders appropriately and takes appropriate measures if there are questions.
• Responds to patient needs in a timely fashion.
• Recognizes abnormal symptoms/changes in patient condition, establishes priorities and takes appropriate action.
• Serves as a patient advocate.
• Performs patient rounding for all patient assignments.
• Evaluates patient progress toward desired outcomes prior to discharge.
• Demonstrates personal accountability in the delivery of patient care in a competent, professional and compassionate manner.
3. Collaborates with health care providers to coordinate medical and nursing management of patient care.
• Works effectively with ancillary areas as part of the team approach to patient care.
• Demonstrates initiative and flexibility in the provision of patient care.
• Informs and involves Clinic RN regarding patient care issues in a timely and appropriately manner.
• Completes patient and family education throughout the patient's visit.
4. Performs emergency treatment as required in accordance with LPN scope of practice.
• Initiates or assists in patient care in an effective and responsive manner as each situation requires.
• Assess each emergency situation appropriately and involves other resources as appropriate.
• Administers and performs emergent care in accordance with the applicable patient population type which may range from newborn to geriatrics.
• Follows emergency policies, procedures and protocols in an effective manner.
5. Performs and maintains documentation.
• Documents accurate and ongoing assessments of patient status that reflect nursing interventions, patient responses, patient teaching and status of outcomes at end of appointment.
• Completes shift end check prior to leaving duty.
6. Communicates effectively.
• Communicates and collaborates effectively with other health team members regarding patient condition, patient satisfaction needs and recommendations for meeting identified outcomes.
• Identifies and recognizes abnormal symptoms/changes in patient condition, established priorities, and takes appropriate action. Appropriately report condition changes to medical provider.
7. Promotes and ensures patient and staff safety in all aspects of responsibilities.
• Administers medications, treatments and procedures in a timely and safe manner according to health care provider orders and nursing policy, including appropriate performance of standard precautions, using two patient identifiers, and performing patient risk assessments every shift.
• Utilizes proper body mechanics, transfer/lifting techniques to minimize fall risk to patient and injury to self.
• Implements infectious disease controls as appropriate including isolation procedures, proper use of hand hygiene and gloves.
• Follows proper procedures for disposal of sharps and hazardous materials.
8. Follows established departmental and SMC policies and procedures, objectives, quality control and performance improvement programs, safety, environmental, and infection control standards.
• Receives and/or collects specimens and labels them appropriately, maintaining specimen integrity until specimens are discarded following established policies and procedures for specimen retention.
• Consistently performs test procedures following written procedures conforming to current standards and manufacturers recommendations.
• Reviews and verifies patient results prior to reporting and communicates critical values and other grossly abnormal results to the appropriate healthcare personnel in a timely manner, following established policies.
• Performs supply inventory as assigned to prevent shortages in assigned work areas.
• Implements infectious disease controls as appropriate including isolation procedures, proper use of hand washing and gloves.
• Follows proper procedures for disposal of sharps and hazardous materials.
• Cleans and maintains laboratory equipment as directed.
9. Maintains current knowledge and training on equipment and procedures.
• Performs required calibration, maintenance, and quality control of instruments and procedures, maintains required records, reports, and statistics, as directed.
• Notifies Clinic Nurse Manager promptly of customer concerns, unsafe conditions, and malfunctioning instruments/test procedures.
• Maintains competence in computer skills pertaining to order entry, and laboratory computer system orders, collections, result entry, patient report retrieval, and report printing tasks.
• Attends required SMC and departmental safety, compliance, and infection control in-services.
• Maintains knowledge of coding and billing policies as they pertain to determination of medical necessity and federally mandated reimbursement.
• Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings.
10. Performs other duties as assigned.