About this role
Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail environment that is diverse and inclusive. Opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.
Great Reasons to Work with Us
• Career advancement opportunities
• Fun Work Environment
• Medical Benefits
• Company Paid Time Off
• Paid Holidays
• 401K Program
• On-line Learning system
• Associate recognition Programs
• Merchandise discounts
• Transportation and parking space assistance
How You can Make a Difference
• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
• Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Must have a passion for the guest!
• Be a visible presence, available to members of your team, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments, as necessary.
• Ensure positive guest service in all areas. Investigate and resolve complaints responding to guests and General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
• Drive top line sales and profitability.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.
Position Qualifications:
• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plan as needed.
• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
• Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned
Education: • Bachelor's degree or high school diploma and equivalent experience required
Experience:
• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) • Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates • Exceptional customer service skills and an ability to communicate effectively using the English language • Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously • Proficiency required in reading, writing, mathematics, cash handling/ reporting • Proficiency required in Microsoft Office • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Physical Requirements: • Standing for long periods of time and the ability to work in environments with varying temperatures • Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Shift:
• Open Availability
Work Location: In person
GREAT OPPORTUNITY FOR GROWTH!!!