About this role
Part-Time Weekends Saturday 8:00am - 4:30pm Sunday 9:00am - 3:00pm
Job Summary:
This position represents TW by providing exemplary customer service for members, visitors, and employees in a friendly and professional manner. The Concierge is primarily responsible for the operation of the Crestwood front desk/lobby area.
Maintains attitudes and behaviors that demonstrate and uphold the Mission Statement of Trinity Woods (TW), supports the TW core values and shows an understanding of TW's person-centered philosophy.
Job Requirements:
• High school graduate or GED.
• Minimum of two years experience in a similar concierge/administrative assistant position.
• Ability to work with minimal supervision.
• Exceptional communication, customer service and people skills.
• Good organizational skills, follow-up and follow through.
• Ability to handle multiple tasks at one time.
• Basic computer skills.
Responsibilities:
Provides overall management of the Crestwood front desk and graciously greets members, visitors, and employees.
• Receives incoming phone calls and directs to proper members and staff.
• Maintains and updates log of emergency phone numbers. Also maintains contact information for members and staff.
• Addresses questions and concerns of members and provides support to the Director of Member Services.
• Coordinates incoming and outgoing mail. Receives all mail and special deliveries for the Crestwood community and sorts and delivers to appropriate mail locations.
• Maintains member reservation books for guest room, restaurant, and special events.
• Manages Point of Sales (POS) services including check cashing, stamps, movie tickets, etc.
• Coordinates transportation needs of the Residential Living members and communicates with the Supervisor of Transportation.
• Receives and records requests from members for maintenance work orders. Enters work orders into the maintenance software program.