About this role
RESPONSIBILITIES
• Admits patients in accordance with established policies and procedures.
• Assembles and explains all required paperwork and forms to patients.
• Verifies patient's identity and ensures proper completion of all paperwork prior to patient's procedure.
• Assists Financial Counselor in obtaining pertinent information to register patient and attaches proper means to document patient identity.
• Verifies all patient demographical information at time of admissions.
• Document all required information in patient management system.
• Verifies patient insurance information for accuracy including subscriber information, claims address, and any information that was unable to be obtained during benefit verification process.
• Maintains the patient management system and all other systems involving patient information.
• Collects all applicable copays, deposits, and previous balances owed at time of admissions.
• Prepare all patient forms and packets daily to ensure all necessary documentation is ready at the time of admitting.
• Provides pertinent information to the patient's family in the waiting area according to HIPAA policies and procedures.
• Assembles patient medical record forms and prepares patient identification.
• Pulls previous patient records and attach to charts for next visit.
• Scan all required documents into facility EMR system as needed.
• Notifies BOM of any system interfacing or operational issues.
• Maintain and verify that all venders are using RepTrax to check in and out of facility.
• Coordinates reception/admitting area activities for effective communication with all areas of the Facility.
• Notifies BOM of any patient issues at the time of admitting such as benefit verification questions, payment issues, or any other patient questions or concerns that need attention prior to patient admission.
• Answers incoming telephone lines in accordance with facility policies and procedures and directs the caller accordingly.
• Accepts and relays messages effectively.
• Informs Facility Staff of admission delays and activities concerning admissions.
• Distributes surgery and GI schedule daily.
• Maintains and protects each patient's right to confidentiality.
• Identifies emergencies and initiates appropriate response.
• Assumes clerical duties and responsibilities as necessary.
• Prepares daily over the counter deposits.
• Assists with preparation and maintenance of facility records.
• Assists in maintaining cost effectiveness by preventing waste of supplies.
• Maintain and stock nourishment area.
• Additional duties assigned by BOM.