About this role
OVERVIEW: Oversees personnel and daily operations of the dock, including wet slips, dry storage, maintenance and fuel dock.
KEY TASKS:
• Market, promote and lease annual water and dry storage slips.
• Resolve customer issues and build a loyal customer base for the marina.
• Manage and ensure safe and profitable operations of marina.
• Invoice, collect and apply payments.
• Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds.
• Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work.
• Communicate customer satisfaction standards to all personnel.
• Provide an exceptional customer experience for all visitors to the marina facility.
• Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations.
• Partners with other departments to produce special events and promotions at the marina.
• Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers.
• Responsible for reporting boat damage to store and service manager and if applicable contact the customer immediately.
• Ensure compliance with all federal, state and local regulations regarding marina operations.
• Implement safe, effective and efficient work procedures
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Other duties as assigned
KEY RESULT AREAS:
• Safe and profitable operation
• Occupancy
• Zero loss or down time due to equipment failure
• Severe weather plan executed
• Top condition facility, docks and customer areas.
• High level of customer service and responsiveness to issues.