About this role
Benefits:
• Health
• Dental
• Vision
• 401(K)
• 401(K) matching
• Life and Disability
• Paid Time Off
• Holidays
Essential Functions:
• Identifies delinquent accounts, aging periods and payment sources (works denials, refunds, and over-paids). Processes delinquent unpaid accounts by contacting patients and third party reimbursers.
• Reviews each account for other information involving credit bureaus.
• Performs various collection actions including contacting patients by phone and resubmitting claims to third party reimbursers.
• Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
• Reviews accounts for possible assignment and prepares information for collection agency.
• Answers inquiries and correspondence from patients and insurance companies.
• Identifies and resolves patient billing complaints. Researches credit balances.
• Must have knowledge of Electronic Medical Records.
• Enter accurately data and examine insurance documents.
• Deal courteously with patients, staff and others
Skills/Abilities:
• Ability to communicate effectively and clearly.
• Knowledge of ICD-10 and CPT coding.
• Knowledge of Athena (electronic medical records).
• Knowledge of Internet Insurance company searches.
• Excellent Customer Service skills.
• Must be well organized and detail organized and be able to work independently without much supervision.
• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
Mental/Physical Requirements:
• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.
• Must be able to lift 30-50 pounds.
Qualifications
High School Diploma or equivalent; Some college preferred.