About this role
Essential Duties and Responsibilities
· Administer, maintain, monitor, and troubleshoot Windows Server environments and related infrastructure.
· Manage Active Directory, Group Policy, DNS, DHCP, user authentication, and other core Microsoft services.
· Administer Microsoft 365, Entra ID, and other cloud-based services.
· Maintain virtual server environments and supporting compute, storage, and networking infrastructure.
· Monitor infrastructure performance, capacity, availability, and system health.
· Maintain LAN, WAN, VPN, firewall, wireless, and site-to-site network connectivity.
· Configure and troubleshoot switches, routers, firewalls, access points, VPN connections, and related network equipment.
· Support connectivity between corporate offices, data centers, cloud environments, and remote business locations.
· Administer server and infrastructure backup systems and regularly verify successful backups.
· Participate in disaster recovery testing, documentation, and recovery procedures.
· Maintain system patching, firmware updates, operating system updates, and infrastructure lifecycle management.
· Monitor infrastructure alerts and proactively address potential reliability or security issues.
· Troubleshoot escalated incidents involving servers, networking, authentication, applications, connectivity, and infrastructure.
· Work with vendors and service providers to troubleshoot telecommunications, networking, hardware, software, and infrastructure issues.
· Participate in the planning and implementation of infrastructure upgrades, migrations, deployments, and technology projects.
· Support new locations, relocations, acquisitions, integrations, and technology installations as required.
· Maintain accurate documentation of infrastructure configurations, network diagrams, systems, procedures, credentials, and technology standards.
· Identify aging or unsupported technology and provide recommendations for replacement or improvement.
· Performs other duties as assigned by IT management.
· Participate in infrastructure maintenance outside normal business hours when necessary.
Infrastructure Responsibilities
· The Infrastructure Administrator may support technologies including:
· Microsoft Windows Server
· Active Directory and Group Policy
· Microsoft 365
· Microsoft Entra ID
· DNS and DHCP
· Virtualization platforms
· Server and storage infrastructure
· Firewalls and VPN technologies
· LAN/WAN networking
· Managed switches and wireless networks
· SD-WAN technologies
· Backup and disaster recovery platforms
· Endpoint protection and EDR solutions
· Infrastructure monitoring platforms
· Remote access technologies
· Cloud and SaaS applications
· Network security technologies
· UPS and supporting data center equipment
Minimum Qualifications
· 3+ years of professional experience administering IT infrastructure, systems, or networks.
· Strong working knowledge of Microsoft Windows Server environments.
· Experience administering Active Directory, Group Policy, DNS, and DHCP.
· Experience with Microsoft 365 and cloud identity technologies.
· Working knowledge of networking concepts including TCP/IP, VLANs, routing, switching, DNS, DHCP, VPNs, and firewalls.
· Experience troubleshooting server, network, and infrastructure-related issues.
· Experience working with virtualization technologies.
· Experience with backup and disaster recovery technologies.
· Ability to independently diagnose and resolve complex technical problems.
· Ability to document technical configurations and procedures clearly.
· Strong organizational and time-management skills.
· Strong written and verbal communication skills.
· Ability to communicate technical information to both technical and non-technical personnel.
· Ability to manage multiple priorities in a fast-paced operational environment.
Preferred Qualifications
· 5+ years of infrastructure, systems administration, or network administration experience.
· Experience supporting a multi-site or geographically distributed organization.
· Experience supporting retail, convenience store, hospitality, restaurant, or other 24/7 operational environments.
· Experience with enterprise firewall and SD-WAN technologies.
· Experience with hyperconverged or enterprise virtualization infrastructure.
· Experience with infrastructure monitoring and automation tools.
· Experience supporting cloud and hybrid infrastructure environments.
· Experience with PowerShell or other scripting/automation technologies.
· Experience participating in disaster recovery or business continuity exercises.
· Familiarity with PCI DSS or other security/compliance frameworks.
· Microsoft, Cisco, CompTIA, Fortinet, VMware, Nutanix, or comparable industry certifications.
Knowledge, Skills, and Abilities
Successful candidates should demonstrate:
· Strong technical troubleshooting and analytical skills.
· A proactive approach to infrastructure monitoring and maintenance.
· Ability to recognize potential problems before they result in outages.
· Strong understanding of infrastructure dependencies and business impact.
· Ability to prioritize incidents based on severity and operational impact.
· Ability to work independently while collaborating effectively with other IT team members.
· Strong attention to detail and documentation.
· Ability to remain effective during outages or high-priority incidents.
· Customer-service-oriented approach when working with employees and business stakeholders.
· Ability to coordinate effectively with third-party vendors and technology partners.
Physical and Availability Requirements
· Ability to occasionally lift and move computer, network, or server equipment weighing up to approximately 50 pounds.
· Ability to work in server rooms, network closets, offices, and remote business locations as required.
· Ability to travel to company locations when necessary.
· Ability to perform scheduled maintenance outside normal business hours when required.
· Ability to participate in after-hours escalation or on-call support as assigned.