About this role
JOB SUMMARY:
• Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards.
• Adhere to all beverage pour and recipe standards.
• Communicate inventory needs to appropriate manager.
• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.
• Conscious wine knowledge with ability to make pairing suggestions.
• Use the suggestive selling methods. Must continuously strive for revenue growth.
• Understand and communicate daily specials and specialty menus to guests.
• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Manager when support is needed.
• Be perceptive, proactive, and engaging. Anticipate your guest's needs. Personalize the guest experience when possible; remember your guest and their requests
• Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice. Create syrups and in-house infusions.
• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.
• Properly open and close beer taps.
• Polish glassware, record any breakage.
• Maintain bathroom spaces during shift.
• Remove trash. Restock service stations and service bar areas.
• Make coffee, tea, and espressos.
• Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted.
• Check out with manager once shift is complete.
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Assist team members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests.
• Escalate associate concerns to Restaurant Manager.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
ESSENTIAL FUNCTIONS OF THE JOB:
• Ability to remain standing for up to 8 hours
• Ability to lift items overhead. Ability to bend and reach frequently and repetitively during a shift.
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to bend and kneel
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
KEY SKILLS & EXPERIENCE REQUIRED:
• 1+ year professional bartending experience at a full service, high-paced bar.
• High School diploma/GED
• Demonstrates strong communication, organizational, and problem-solving skills.
• Strong beverage knowledge with understanding of cocktail recipes and basic wine and beer familiarity.
• Able to complete a satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.