About this role
JOB SUMMARY:
• Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
• Takes orders and delivers food and beverage in a timely manner.
• Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
• Guides guests through menus, answer questions thoroughly, and provides specific item suggestions and information about the establishment.
• Maintains positive guest satisfaction by exceeding service expectations.
• Handles guest complaints or directs them to a manager.
• Operates point-of-sale system with a high-efficiency level and handles large amounts of currency.
• Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
• Sets up and breaks down equipment and supplies.
• Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plate ware/silverware/etc.
• Writes down all orders and inputs them into the point-of-sale system accurately.
• Scrapes, racks, and stacks glassware/plate ware/silverware properly in the dishwashing area.
• Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
• Assists management in training new Staff Members within their department when applicable.
• Completes all opening, running, and closing duties as assigned.
• Delivers and/or carries (with or without trays) food and beverage items, for own and others' tables, with a sense of urgency; knows all table numbers and floor plans.
• When necessary, will occasionally assist the host person with greeting and seating guests.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
• Adheres to all company policies and procedures.
ESSENTIAL FUNCTIONS & KEY SKILLS
• Ability to remain standing for up to 8 hours
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to read, write, speak, and understand English
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• High School diploma/GED
• Able to complete a satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage