About this role
Chattel Loan Processor - Central Region
Department: Central Region Loan Origination
Role Type: Individual Contributor
Why This Role Matters
This role helps turn approved manufactured home loans into accurate, compliant, and timely closings. By protecting loan quality and keeping borrowers and retail partners informed, the position supports attainable homeownership, strong relationships, and responsible portfolio growth.
What You'll Do
• Process approved chattel loans accurately and efficiently to support timely closings and funding.
• Ensure each loan package is complete, compliant, and supported by the required collateral, verification, flood, and security documentation.
• Prepare and review closing documents to minimize errors and deliver a clear, dependable experience for borrowers and retail partners.
• Audit completed loan files and clear underwriting conditions within established service standards to keep qualified loans moving toward funding.
• Coordinate fund disbursements, escrow details, and post-closing communications so all parties receive accurate information and payments.
• Manage the loan pipeline through consistent follow-up, status updates, and accurate system documentation to improve communication and funding ratios.
• Strengthen customer and partner relationships by resolving inquiries, sharing relevant product information, and collaborating across sales, underwriting, collections, titling, and servicing teams.
Why You'll Love This Role
• Own meaningful work across the full closing and funding process, with clear service and quality outcomes.
• Partner with brokers, retailers, borrowers, and cross-functional lending teams to solve time-sensitive challenges.
• Contribute ideas that improve processes, strengthen efficiency, and create a better experience for customers and partners.
Experience:
Required
• 6 months of customer service experience
Preferred
• 2 years of customer service experience
• Manufactured housing, real estate or auto loan processing experience
Skills & Knowledge:
Required
• Demonstrated ability to type at least 45 words per minute with accuracy
• PC skills to include Microsoft Word, Access and Excel
• Strong math and analytical skills
• Knowledge of credit union compliance requirements
• Excellent customer service skills
• Ability to meet deadlines and work under pressure
• Excellent organizational skills and keen attention to detail
• Good verbal and written communication skills
• Ability to develop and manage multiple projects
Education:
Required
• High school diploma or equivalent
Licenses & Certifications:
Required
• NMLS Registration
Schedule: Monday-Friday, 8:30 am-5:30 pm
Compensation Details:
Paygrade: 1CA
The expected hourly pay range for this position is $23.77–$25.73.
Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.
This role may also be eligible for:
• Bonus opportunity up to 4%
Employees are eligible for a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Job Location: This position is onsite based in San Antonio, TX.
Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification (within the past seven years when applicable), criminal history (convictions and outstanding warrants within the past seven years), education verification (GED, high school, and/or degree when applicable), and social media checks on publicly available information. Additional checks may include motor vehicle records, credit checks, license/certification verification, or fingerprinting depending on the role.
Applicants must be currently authorized to work in the United States on a full-time basis.
Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.