About this role
Responsibilities
• Assist guests with luggage, transportation, and general requests
• Escort guests to accommodations, inspect rooms, and respond to needs promptly
• Organize and store luggage securely in designated areas
• Provide accurate information about hotel services, local attractions, and city events
• Maintain a professional, welcoming presence in guest reception areas
• Perform additional duties as assigned to support guest satisfaction
Qualifications
• High school diploma or equivalent preferred
• Strong interpersonal and communication skills
• Ability to provide excellent customer service in a fast-paced environment
• Detail-oriented with organizational skills to manage guest belongings
• Flexibility to work varied hours, including evenings, weekends, and holidays
• Positive attitude and commitment to teamwork
Benefits (Full-Time Associates Only)
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.