About this role
As the Operations Supervisor for our Bergen & Passaic County public transit transportation operations, you will be responsible for employee relations and supervision of the 2nd Shift (1:00 PM – 10:00 PM), providing guidance and support to our drivers and dispatchers and addressing any concerns while ensuring smooth operational flow.
2nd Shift: Monday – Friday, 1:00pm – 10:00pm *Must be flexible to work other days/time or extended hours as needed.
Earn an annual salary of $70,000-$75,000. Pay rate commensurate with experience level.
Responsibilities: •Supervise bus operations to support the overall safety and efficiency of service while providing exceptional customer service. • Provide direct supervision, guidance, and support to bus operators and dispatch personnel. • Coordinate operational resources and execute action items to ensure uninterrupted service delivery. • Monitor and manage service issues. • Ensure compliance with all policies, DOT/FMCSA Hours of Service (HOS) regulations, and company safety standards. • Monitor and verify operator compliance ensuring accurate tracking. • Review, audit, and verify operational documentation. • Ensure buses are inspected, safe, clean, and service-ready. • Coordinate with Maintenance, Dispatch, and Management to resolve service disruptions and vehicle availability issues. • Address customer service concerns, operator conduct issues, and service complaints in a professional and timely manner. • Assist with investigations related to incidents, complaints, accidents, and service failures, documenting findings as required. • Participate in operational improvement initiatives, safety programs, and compliance audits as directed by management.
Qualifications: • Ability to manage operations in a fast-paced, high-pressure environment. • Strong leadership, decision-making, and problem-solving skills. • Excellent internal and external customer service skills. • Organized, detail-oriented, and results-driven. • Strong written and verbal communication skills. • Proficient in Microsoft Excel and basic reporting tools. • Comfortable working with transportation technology systems including scheduling, dispatch, and HOS platforms. • Ability to enforce policies consistently and professionally.
Preferred Skills: • Previous experience in transportation operations required. • Previous experience in public transportation operations strongly preferred. • Knowledge of DOT/FMCSA and OSHA regulations required. • Knowledge of public transportation operating procedures preferred. • Bachelor's degree in Operations, Transportation, Logistics, or a related field preferred but not required.
Health Insurance and Benefits Offered Include:
• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off
• Holiday Pay
Academy is an EEO