About this role
Why Join Our Team?
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.
If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!
Job Description:
IT Support Specialist – Service Desk & Field Support Location: Brooklyn, NY Organization: New York Cancer & Blood Specialists Why Join Us? At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes. In This Role, You Will:
• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance • Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals • Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation • Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment • Perform imaging, setup, maintenance, and upgrades of end-user devices • Escalate complex or recurring issues to appropriate IT teams • Travel between NYCBS sites to provide onsite support for clinical and administrative teams • Maintain and contribute to internal documentation and knowledge base resources We Require:
• 1.5+ years of experience in IT support, help desk, or service desk environment • Strong troubleshooting skills across hardware, software, and basic networking • Working knowledge of Active Directory • Excellent communication and interpersonal skills with a customer-focused approach • Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications:
• Experience with ITSM tools (ServiceNow preferred) • CompTIA A+, Network+, or equivalent certification • Experience in healthcare IT or supporting clinical applications • Bachelor’s degree or equivalent experience Working Conditions:
• Onsite role based in Yorktown, NY • Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required) • Participation in on-call rotation, including weekends and after-hours support • Ability to lift and move equipment up to 50 lbs • Schedule: Monday – Friday with additional weekend/project work as needed Compensation & Benefits:
• Salary: Starting at $30.00/hour • Benefits Include: • Health Insurance (Day 1) • Dental, Vision, Life Insurance • Short & Long-Term Disability • 401(k) Plan • Generous PTO