About this role
The Senior Manager of Change Management & Communications supports the OneHUB Transformation Lead in executing change management and employee communications programs across OneHUB, AbbVie’s centralized in-house customer service hub, with day-to-day responsibility for delivering structured change plans, stakeholder messaging, and engagement activities for frontline and business support teams. The role translates OneHUB initiatives into clear, actionable communications and change interventions, manages the content and operations of OneHUB’s digital communication channels, and tracks adoption and engagement metrics to inform continuous improvement. This role is instrumental during OneHUB standup and throughout the transition from Day 1 to the future state operating model.
Responsibilities
Change Management
Design and execute end-to-end change management strategies supporting OneHUB initiativesSupport Transformation Lead in engaging broader OneHUB leadership team to identify and assess change impacts and readiness across teamsIdentify and mitigate pain points during transformation, ensuring wide adoption of change.Support Transformation Lead in promoting frontline and leadership adoption of new ways of workingCommunications
Develop and deliver clear, consistent communications for OneHUB employees and stakeholdersEnsure messaging aligns with enterprise priorities and OneHUB strategySupport leadership communications and change-related messagingEngagement & Adoption
Lead engagement activities, pulse checks, and feedback mechanisms to monitor adoptionPartner with Strategy & Transformation and Operations teams to address change adoption gapsSupport cultural integration across teams joining OneHUBDigital Platform Management
Develop, maintain, and optimize the OneHUB intranet and digital communication channels (e.g., internal websites, collaboration tools)Ensure digital sites are up-to-date, user-friendly, and support effective employee communication, change adoption, and information sharingCollaborate with IT and digital teams on enhancements and troubleshootingEmployee Communication & Content Management
Oversee creation and management of content for OneHUB intranet, newsletters, digital sites, and internal campaignsEnsure information is accurate, timely, and aligned with OneHUB culture and strategic objectivesImplement feedback mechanisms and analytics to measure communication effectiveness and employee engagementMeasurement & Continuous Improvement
Track, analyze, and report on change adoption, communication effectiveness, and engagement metricsLead continuous improvement initiatives for communication and change management processes Bachelor’s degree in business administration, communications, or related field8 years of experience change management, organizational change, or enterprise communications required, equivalent successful industry experience may be consideredExperience contributing to or executing large-scale change programs in complex, multi-layered organizationsStrong communication, facilitation, and stakeholder engagement skillsExperience in the life sciences industry preferredExperience with PROSCI, Six Sigma or similar methodologies preferredProficiency in survey development and design as well as visualization tools, e.g., PowerBI, Tableau preferredExperience in Operational Excellence tools and concepts is advantageousExperience implementing enterprise-wide change initiativesRequired proficiency with digital communication platformsProficiency with project management tools preferred Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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