About this role
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
Inova Fairfax Hospital Central Access is looking for a dedicated Mental Health Coordinator Lead to join the team. This role will be Full-Time, Day shift position with the following schedule options: Wednesday through Saturday, 7:30 am–6:00 pm. At Inova Fairfax Hospital, our inpatient units are designed to provide clients with safety, structure, and stabilization. Our interdisciplinary team works together to ensure the best possible care for our patients. Therapeutic group activities, including creative art therapy, are an integral part of our patient-centered approach. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits:
• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. The Patient Access Team Lead oversees daily operations and drives performance across all patient access functions without direct supervisory authority. The Lead may coordinate with clinical, financial, and technical teams to streamline workflows, train staff on evolving systems, and ensure alignment with organizational goals. They may manage escalations, optimize kiosk and transport operations, and promote service equity through patient advocacy. Additional Duties and Responsibilities:
• Oversees intake operations, monitors key performance indicators (KPIs), and leads documentation and registration improvements. • Leads process improvements and trains staff on new tools and system updates. • Monitors satisfaction and leads service recovery efforts concerning patient inquiries and issues. • Leads messaging initiatives, coaches staff, and promotes service equity among patients. Minimum Qualifications:
• Experience – 3 years of patient access experience • Education – High school or GED Preferred Qualifications:
• Experience working with emergency services, patients experiencing mental health crisis or patients with severe mental illness