About this role
As a Credit Operation Executive, you will play a crucial role in our back-office operations, specifically in the CLM Domestic BFSI department. Your primary responsibility will be to manage and oversee credit operations, ensuring smooth and efficient processes. You will act as a liaison between customers and the company, handling inquiries, resolving issues, and providing excellent customer service. This role is key to maintaining positive relationships and ensuring a high level of customer satisfaction.
• Manage and oversee credit operations, ensuring compliance with company policies and procedures. • Handle customer inquiries and provide accurate information regarding credit processes and requirements. • Resolve customer issues and complaints related to credit, maintaining a high level of professionalism. • Process credit applications, perform credit checks, and make informed decisions on credit approvals. • Maintain accurate records and documentation for all credit-related activities. • Collaborate with other departments, such as finance and operations, to ensure a seamless credit process. • Stay updated with industry trends and regulations, implementing best practices for credit operations. • Provide regular reports and analytics on credit performance, identifying areas for improvement. • Train and mentor junior team members on credit procedures and customer service best practices. • Ensure a positive and satisfying customer experience throughout the credit journey.
• A bachelor's degree in business, finance, or a related field is preferred. • Minimum 2 years of experience in a similar credit operation or customer service role. • Strong knowledge of credit processes, including credit checks, approvals, and risk assessment. • Excellent communication and interpersonal skills, with the ability to build rapport with customers. • Attention to detail and a methodical approach to work, ensuring accuracy in credit operations. • Proficiency in using MS Office and credit management software is essential. • Ability to work independently and manage a high volume of credit applications efficiently. • Analytical skills to interpret data and provide insights for credit strategy improvements. • A customer-centric mindset, with a focus on delivering exceptional customer service. • Willingness to learn and adapt to new credit industry trends and best practices.