About this role
The Customer Service Representative will support the company’s domestic and international customers via telephone and email by addressing inquiries, resolving complaints, and placing orders.
Responsibilities
• Communicates with and supports customers via telephone and email.
• Establish rapport and demonstrate empathy with customers, making them feel valued.
• Strong sales and persuasion skills, with the ability to identify customer needs and offer suitable product solutions.
• Conducts outbound calls to current and potential customers to share product information, follow up on leads, and drive sales opportunities.
• Assisting customers with professionalism.
• Meeting/exceeding business metrics.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Effectively use internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the customer.
• Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately.
• Track and report customer feedback
• Performs other duties as assigned.
Required Skills and Abilities
• 2+ years customer service experience required.
• Bilingual - Spanish required. Professional-level speaking, reading, and writing skills required.
• Excellent communication skills, both verbal and written, including active listening.
• Sales or outbound calling experience.
• Empathy skills to support the challenges of our diverse customers.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Pro-active problem-solving skills.
• Ability to manage challenging situations and conversations.
• Openness to coaching for professional success, as well as growth and development.
• Ability to work the assigned schedule, onsite and on time (7:30 a.m. – 4:00 p.m., Monday – Friday)
• High school diploma or equivalent.
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
History of Walker Tape
We are the industry leader in tapes and adhesives for hair replacement systems. Our company creates and customizes tapes and adhesives for just about any industry, particularly beauty.
We started in 1985, and we haven’t taken a break yet. Even though we've grown a lot in the last few years, we're committed to maintaining a close-knit team culture.
How You’ll Fit In
We strive to make working at Walker Tape an awesome experience. Our team is full of exceptional individuals who we genuinely value. Here’s how we operate:
Keep Learning
We want to help you grow and flourish! We’ll send you to conferences, trainings, and buy you books to help you learn something new.
Benefits We cover 90% of premiums for medical (including option for HDHP with HSA), dental, vision insurance.
We cover 100% of premiums for $50,000 life insurance policy for you, and $10,000 for your spouse and each of your dependents. We also offer the following employee paid life insurance options:
• Voluntary Life Insurance
• Short Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
401(k) retirement plan with 3% Employer Contribution, no Employee Contribution required!
Bonus Opportunities
There are opportunities for bonuses. You’ll be in on that from day one. When Walker Tape wins, so do you.
Screenings
Background and drug screenings will be required prior to hire; however, results will not necessarily prevent your eligibility for hire. This employer participates in E-verify.
Equal Employment Opportunity
Walker Tape is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. $18 - $20.50/hour DOE