About this role
📍 Remote – Open to candidates in the Philippines ⏱️ Part-Time | Project-Based 💼 Opportunities vary depending on client needs 💻 Use Your Own Device
📅 About the Role
We’re looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents. In this role, you’ll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role.
💬 What You’ll Do
• Handle customer inquiries through phone, live chat, and email professionally and efficiently.
• Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalize responses to each customer's situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality, productivity, and customer satisfaction expectations.
• Adapt quickly to seasonal changes in workload and business needs.
🎯 What You Bring
• Available to work 20–40 hours per week with a flexible schedule, including weekends and holidays if needed.
• Must not be currently employed or studying, ensuring full availability for the project-based campaign.
• Excellent verbal and written English communication skills.
• Comfortable handling voice, chat, and email support.
• Quick learner with the ability to absorb new processes and product knowledge rapidly.
• Strong empathy and active listening skills.
• Able to personalize customer interactions naturally and build rapport.
• Customer service or BPO experience is an advantage, but not required.
• Customer-first mindset
• Strong problem-solving skills
• Adaptability in a fast-paced seasonal environment
• Attention to detail
• Positive attitude and reliability
• Ability to remain calm under pressure during peak seasons
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.