About this role
Job Title- Engineer Intern
Job Family- Operations
Reports to- Facility Manager
Direct Reports- None
Location- Maputo
About Digital Realty
Digital Realty designs, builds, and operates state-of-the-art data centers across the globe, providing customers with secure, scalable and interconnected infrastructure to support their digital transformation.
In Mozambique, Digital Realty operates a carrier-neutral data center serving a broad spectrum of customers, including telecom carriers, ISPs and peering points, IT and cloud providers, content providers, enterprises, and financial services organizations.
Customers in the region benefit from access to a global data center platform comprising 300+ facilities across 50+ metros in more than 25 countries on six continents.
For more information, please visit www.digitalrealty.com or follow us on LinkedIn.
Purpose
The Engineer Intern will support in executing Client Service requests and supports the day-to-day operations of the Data Center. The Primary focus is to support in ensuring the smooth functioning of Data Center Operations.
Job Magnitude
Latitude: Position reports to the Facility Manager. Internal contacts are with all other departments. External contacts are with suppliers and customers.
Level of Impact: The Engineer Intern provides (under supervision) technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximise client satisfaction.
Duties and Responsibilities
• Operations and Compliance
• Adheres to and upholds company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for Customers.
• Assist in the implementation of technical projects and support activities, including setup, commissioning, decommissioning and documentation of equipment.
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives.
• Assist in designing Customer design pack for deployment and Liase with Facility Manager and Facility Supervisor on Capacity Planning of the Data Center.
• Monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system.
• Monitor Data Centre Power consumption and Customer Power consumption.
• Perform Tool Audits and power audits and update the Facility Manager
• Continuously update the Patch Manager
• Act as a first point of contact for ESC for technical requests and Customer escalation in line with the escalation matrix.
• Act as first line of response on alarms and handle or escalate alarms according to guidelines.
• Participate in the full continuous (24x7) call-out team
• Ensure all work is carried out in compliance with relevant policies and regulations including conducting risk assessments when necessary.
• Maintenance
• Assist in executing maintenance and repairs of buildings and equipment such as Generators and UPS as planned by the Facility Manager and documenting the results.
• Document all maintenance and repairs made on buildings and equipment in a timely fashion.
• Monitor and supervise repairs and maintenance executed by Contractors and sub-contractors and document the results
• Monitor equipment and installations to ensure adherence to technical and safety standards
• Customer Support and Technical Interventions
• Provides technical customer service support and carries out operational technical interventions requested by clients.
• Handles Customer requests according to instructions from CIM and the Facility Manager which include:
• Customer equipment migration through labeling, installations, documentation, and testing
• Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues) as per hands and eye requests.
• Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
• Ensure proper shift handover on work progress
• Customer Implementation Services
• Oversee the migrations and implementation activities in accordance to the CIM procedures.
• Responsible for the set-up and decommissioning of Cross Connects through cabling, installation, documentation and testing according to the decommissioning procedure
• Supervise installation of Customer Equipment in the data center by the Customers and keep a complete record of the process and results
• Health and Safety
• Adhere and uphold all health and safety practices
• Conduct Health and Safety Inductions on Contractors and Customers
• Report all Site HSE incidences and near misses and follow the escalation matrix
• Oversee Contractor services ensuring they meet the HSE standards
Additional Responsibilities
• Take on other special projects/assignments as directed by Facility Manager.
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
• Any other tasks assigned by the Facility Manager or Supervisor in-charge
Qualifications and Competencies
Hard Skills:
• Bachelor’s in Electrical and Electronics Engineering, Mechanical or Mechatronics Engineering or related Engineering fields.
• Minimum 0-3 years of experience in Telecommunications or electromechanical environment or general experience in the Engineering Industry.
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in Microsoft office and Service Management applications (e.g. Excel)
• Understanding of Engineering or electromechanical environments.
• Familiarity with network infrastructure and measurement tools.
• Communication skills including customer communication and handling customer requests / Complaints
Soft Skills:
• Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
• Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
• Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
• Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios
Applications will be reviewed on a rolling basis until the role is filled.