About this role
Salary: £26,000 - 26,000 per year
Requirements: At least 12 months experience in a similar administration roleStrong organisational and time-management skillsExcellent written and verbal communication skillsHigh attention to detailLogical and analytical approach to problem-solvingConfidence working with colleagues, clients and external partners at all levelsAbility to work independently and as part of a teamWillingness to learn, challenge existing processes and find better ways of workingGenuine interest in systems and continuous improvement Responsibilities: Produce month-end performance and statistical reports for clientsManage users and access across our internal systemsInvestigate and resolve system, upload, return and payment file issuesSupport the end-to-end client onboarding process and attend client inception meetingsManage the Systems inbox and respond to queries within our 48-hour SLAWork with our CRM and other technology partners to understand system updates and identify improvement opportunitiesReview workflows and processes to reduce manual work, improve efficiency and increase accuracySupport automation projects and help clients make effective use of our systemsManage and support technology add-ons and toolsSupport the implementation and integration of new systems, technologies and business projectsCarry out regular data cleansing and system reviews to maintain data quality and system efficiencySupport the development and enhancement of system queriesCreate process maps, documentation and training materials to support business continuityIdentify automation opportunities and digital tools that could benefit our businessWork with the Head of Performance and Senior Performance Administrator on system-related projects and wider digital transformationKeep up to date with emerging technologies and help us stay ahead of the curve Technologies: CRMSupport More:
We are recruiting a full-time, permanent Systems Administrator for our Commercial team in Staffordshire, with a salary of £26,230 and eligibility for an annual company performance-based bonus. Our role combines administration, data management, system support and innovation, and offers the opportunity to develop systems expertise while contributing to improvements in how we deliver services to clients. We offer 25 days annual leave plus bank holidays, a company-wide office shutdown between Christmas and New Year, a pension scheme, social events, company sick pay and a workplace mental health initiative. We are advertising through Xpert Recruitment Ltd, which is acting as an employment agency on our behalf. Applicants agree to register with the agency and have their personal details held on file; due to application volumes, we will contact shortlisted candidates and may also get in touch about other suitable vacancies.
last updated 39 week of 2026