About this role
Salary: £15,000 - 15,000 per year
Requirements: Strong experience with Microsoft technologies, including Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online), Azure administration and cloud solutions, and Windows Server (AD, DNS, DHCP, Group Policy)Demonstrable SharePoint administration and user support/training capabilityExperience with virtualisation technologies such as VMware or Hyper-VExperience with firewall products such as SonicWALL, PaloAlto, Fortinet, and WatchGuardKnowledge of networking principles including VLANs, LAGs, VPNs, and routingExperience with backup and disaster recovery solutions such as StorageCraft, Veeam, and N-AbleStrong troubleshooting and problem-solving skillsProven experience in a customer-facing technical or consulting roleStrong communication skills with the ability to engage both technical and non-technical stakeholdersA proactive and solution-oriented mindset, with ownership of tasks through to completionA strong focus on customer service, balanced with commercial awarenessAbility to work both independently and as part of a team Responsibilities: Deliver end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targetsTravel to client sites to deliver technical services, including project work and escalated supportInstall, configure, and upgrade hardware and software, including servers, PCs, networking equipment, and cloud-based systemsManage and document incidents, service requests, and resolutions accuratelyConduct onsite audits, surveys, and assessments across infrastructure and network environmentsWork independently and collaboratively to understand client requirements and deliver effective solutionsDeliver clear and effective end-user training on new and existing systems, ensuring successful adoption of solutionsProvide guidance and support to clients to improve system utilisation and efficiencyBuild strong client relationships by communicating technical concepts in a clear, professional, and accessible manner Technologies: AzureCloudFirewallHardwareHyper-VSupportMicrosoft 365NetworkSharePointVMwareVeeamWindowsOffice 365DevOpsVPN More:
We are Trident, a people-focused organisation that helps businesses thrive by providing reliable IT services, practical guidance, and strong partnership-based support. This is a permanent, full-time role based around travelling to various client locations from Brighton, reporting to our Professional Services Manager. We offer a supportive and collaborative environment where contribution is recognised and rewarded, along with 33 days annual leave including bank holidays, increasing by one day per year of service up to 40 days, access to on-demand IT courses, practice tests and virtual labs, an Employee Assistance Programme for you and your family, Cycle to Work scheme, vendor pricing on personal IT hardware and software, Microsoft Workplace Discount Programme savings, regular social events, team-building activities, and a Refer-a-Friend bonus scheme. We are committed to wellbeing, professional development, and work-life balance, and we are looking for someone who wants to grow their career within our business.
last updated 39 week of 2026