About this role
Short Description Responsible for managing the process designed to identify recurrence, severity, and impact of incidents, and to associate common causes with the specific purpose of implementing operational or programming measures that prevent or reduce recurring or critical events. Physical Requirements Education Bachelor en Business Administration, Computer Science, or Industrial Engineering. EXPERIENCE Five to seven (5-7) years of experience working on an IT field, coordinating/managing IT projects and leading IT technical teams. CERTIFICATES AND LICENSES Deseable formación ITIL Competencies Analysis Emotional Intelligence Communication & Business Wrinting