About this role
Role and Responsibilities Shipping and Logistics : Responsible for the logistic and operational coordination of the shipping, and transportation of the goods (round fish). Coordinate the preparation and review of shipping documents and its delivery to final customer. Assist and provide guidance to suppliers and customers with the documental process. Keep abreast of international trading legislation to facilitate in an effective manner imports and export. Manage Logistic claims from customers in liaison with the Risk management team, Quality Assurance (Technical Team), and Sales Managers. Maintain shipping and logistics records and databases. Customer Service : Responsible to coordinate all the documental aspects of the commercial and operational activity to ensure the effective and efficient administration of the commercial contracts: Issue and monitor contracts and ensure its closure in terms of: Issuance of settlement statements for the suppliers and customers. Follow up the quality claims and productions rejects. Maintain business records and databases. Accountable for the completion of the end-2-end trading process, invoicing, costing, request payment to suppliers, follow on accounts receivables, others. Assist customers and suppliers to ensure a high level of satisfaction and prompt response. Supporting and advising the Commercial Team on trading terms. Liaise with the Finance department to follow up Accounts Payables and Accounts Receivables. Assist Finance department answering queries and/or clarifications during the reconciliation process. Qualifications Experiences and Education: Bachelor’s degree in business administration, international commerce, or related field. Prior experience in import/export role preferably from international trading company Competencies / attitude / skills: Highly organized with strong attention to detail and process oriented. Ability to prioritize and manage own workload and escalate issues in a timely manner within the members of the team. Continuous improvement skills and the ability to review and suggest improvements to existing processes. Familiar with customs procedure, import & export documentation (not excluding). Positive, dynamic attitude, able to prioritize and multi-task in demanding environment. Strong analytical, meticulous, problem solving, patience and willingness to support requests from key suppliers and customers. Excellent communication, interpersonal skills, curiosity, and interest to learn from our business and take on more responsibilities through the time. MS Office 365 proficient (Outlook, Word, Excel, PowerPoint are required; Power BI, Teams, OneDrive, Smartsheet, and Dynamics 365 are a plus). Experience in logistics operations & knowledge of customer service will be an advantage. Familiar with invoice management in an ERP will be an advantage. Languages Fully bilingual, English/Spanish; written, verbal and able to proofread and translate written materials.