About this role
Position Overview The Member Service Representative serves as the primary point of contact for members in a fast-paced, high-volume, 24/7 contact center environment. This role is responsible for delivering exceptional customer service by responding to inquiries, processing account transactions, resolving issues, and providing information on financial products and services. Successful candidates are skilled communicators who can effectively navigate multiple systems while creating positive member experiences during every interaction. Key Responsibilities
• Respond to member inquiries regarding accounts, products, services, and policies via phone in a high-volume contact center environment. • Process transactions related to checking accounts, savings accounts, consumer loans, credit cards, IRAs, and other financial products. • Identify member needs and recommend products and services that align with their financial goals. • Resolve member concerns while maintaining a high level of professionalism, empathy, and accuracy. • Utilize active listening skills to understand member needs and provide effective solutions. • Accurately document account activity and member interactions across multiple systems. • Meet performance metrics, quality standards, and service-level expectations in a structured, schedule-driven environment. • Maintain compliance with company policies, procedures, and regulatory requirements. Required Skills
• Customer Service Excellence • Data Entry & Documentation • Active Listening • Verbal & Written Communication • Problem Solving • Multitasking • Call Center Operations • Relationship Building • Attention to Detail • Computer Navigation & System Adaptability Qualifications
• Previous customer service experience in a call center, banking, financial services, administrative, receptionist, retail, or hospitality environment preferred. • Strong ability to work in a structured, metric-driven environment. • Comfortable handling a high volume of customer interactions while maintaining quality service. • Experience with data entry and navigating multiple systems simultaneously. • Professional communication skills with a customer-focused mindset. • Ability to remain composed and solution-oriented when handling challenging situations. Ideal Candidate
• Thrives in a fast-paced, customer-focused environment. • Demonstrates strong interpersonal and communication skills. • Able to build rapport quickly and create positive member experiences. • Highly organized with strong attention to detail. • Adaptable, resourceful, and comfortable learning new systems and processes. • Motivated by helping others and solving problems efficiently. Preferred Backgrounds Candidates with experience in:
• Call Center Customer Service • Banking & Financial Services • Administrative Support • Receptionist/Front Desk Roles • Retail Customer Service • Hospitality or Other High-Volume Customer-Facing Environments Experience Level Customer Service Professionals Job Type & LocationThis is a Contract to Hire position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $19.75 - $19.75/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Pensacola,FL. Application DeadlineThis position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.