About this role
About the Opportunity We are hiring experienced Healthcare Call Center Representatives to support members with health plan enrollment, benefits, eligibility, and customer service inquiries.This is a high-volume inbound call center position ideal for candidates with healthcare customer service experience who are comfortable navigating complex member questions, researching issues, and meeting established productivity and quality expectations.We are looking for individuals interested in stability and long-term career growth, rather than short-term or temporary employment.
What You'll Do
• Handle approximately 60-80 inbound member calls per day regarding health plan enrollment and benefits. • Educate members on available medical, dental, vision, and supplemental benefits. • Assist members with plan selection, enrollment changes, and qualifying life event requests. • Verify member eligibility and enrollment status. • Clearly explain healthcare costs and terminology, including premiums, deductibles, copays, coinsurance, and out-of-pocket expenses. • Research and troubleshoot enrollment and benefit-related issues. • Escalate complex member concerns when appropriate. • Assist with service recovery, grievances, and member inquiries. • Accurately document member interactions within CRM and enrollment systems. • Protect confidential member information and maintain HIPAA compliance. • Meet established KPIs for quality, productivity, attendance, and customer satisfaction. • Provide professional and empathetic service during high-volume enrollment periods. What We're Looking For Required Qualifications:
• Minimum 6 months of recent call center experience. • Previous experience handling high-volume inbound calls. • Comfortable managing approximately 60-80 calls per day. • Experience working in an environment with established KPIs and performance metrics. • Strong computer, typing, documentation, and written communication skills. • Strong customer service and verbal communication skills. • Ability to research and investigate customer/member inquiries. • Ability to work effectively in a fast-paced, metric-driven environment. • Demonstrated job stability and interest in a long-term opportunity. • Must be able to complete required onsite training in San Diego. • Must have flexibility to work assigned schedules based on business needs. Highly Preferred:
• Healthcare or health insurance call center experience. • Open enrollment experience. • Knowledge of Medicare and health plan benefits. • Experience handling member grievances or service recovery. • Familiarity with HIPAA requirements. • Epic experience. • Talkdesk experience. • Knowledge of HMOs and healthcare customer satisfaction standards. Training Training is conducted 100% onsite and attendance is required.Phase 1: Approximately 6 weeksSchedule: 8:30 AM-5:00 PM dailyLocation: 8695 Spectrum Center Blvd., San Diego, CAPhase 2: Approximately 1-2 weeks of onsite phone trainingLocation: Tech Way, San Diego, CACandidates must be able to reliably commute to the training locations for the duration of training. Work Schedule & Location After training, employees will work onsite at:8520 Tech WaySan Diego, CAPotential schedules may include:
• Monday-Friday between 8:00 AM-6:00 PM • Later shifts such as 11:30 AM-8:00 PM • Possible weekend coverage based on business needs Job Type & LocationThis is a Contract position based out of San Diego, CA. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Diego,CA. Application DeadlineThis position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.