About this role
Position Overview We are seeking experienced and customer-focused Customer Service Representatives to support a high-volume Health Plan Enrollment Contact Center during the annual enrollment season. In this role, you will assist members with health plan enrollment, benefits education, eligibility verification, and enrollment-related inquiries while delivering exceptional customer service. Successful candidates thrive in fast-paced environments, demonstrate strong problem-solving abilities, and are committed to meeting performance and quality standards. Key Responsibilities
• Handle a high volume of inbound calls regarding health plan enrollment, benefits, and member services. • Educate members on available medical, dental, vision, and supplemental benefit options. • Assist members with plan selection, enrollment changes, and qualifying life event requests. • Verify member eligibility, enrollment status, and coverage information. • Clearly explain premiums, deductibles, copayments, coinsurance, and out-of-pocket expenses. • Investigate and resolve enrollment-related issues, escalating complex cases when appropriate. • Accurately document all customer interactions in CRM and enrollment systems. • Maintain compliance with HIPAA regulations, healthcare guidelines, and company policies. • Meet established quality, productivity, attendance, and customer satisfaction metrics. • Provide professional and empathetic service during high-volume enrollment periods. Required Qualifications
• Minimum of 6 months of recent call center experience. • Experience working in a high-volume customer service environment. • Strong verbal and written communication skills. • Basic computer proficiency and accurate data entry skills. • Experience meeting key performance indicators (KPIs) and service-level expectations. • Ability to effectively research issues and resolve customer inquiries. • Knowledge of healthcare insurance terminology and member services. • Understanding of HIPAA compliance and confidentiality requirements. • Ability to manage approximately 60-80 inbound calls per day. • Strong attention to detail and organizational skills. Preferred Qualifications
• Prior healthcare, health plan, insurance, or managed care call center experience. • Knowledge of Medicare, enrollment processes, grievance handling, and service recovery practices. • Experience using Epic or similar electronic health record (EHR) systems. • Experience utilizing Talkdesk or other contact center technology platforms. • Familiarity with health maintenance organizations (HMOs), customer satisfaction practices, and healthcare operations. Work Schedule
• Monday through Friday between 8:00 AM and 6:00 PM. • Additional shifts may include 11:30 AM - 8:00 PM and occasional weekends. • Candidates must be flexible to work varying schedules based on business needs. • Work Location: San Diego, CA (onsite). Assignment Details
• Initial 13-week assignment with potential extension through January or February. • Opportunity for long-term employment and possible permanent placement. • Seeking candidates interested in building a long-term career rather than temporary employment. • Preference for local San Diego area candidates. Top Skills
• Healthcare Customer Service • Call Center Operations • Health Plan Enrollment • Member Services • Inbound Call Handling • Benefits Education • HIPAA Compliance • Problem Resolution • Eligibility Verification • CRM Documentation Experience Level Experienced / Advanced Level Job Type & LocationThis is a Contract position based out of San Diego, CA 92123. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Diego,CA 92123. Application DeadlineThis position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.