About this role
Overview:Our client is seeking a Customer Support Representative to join a fast-paced customer service team supporting healthcare providers with online tools and business applications. This entry-level opportunity is ideal for candidates who enjoy problem-solving, helping customers, and working with technology in a collaborative call center environment.Key Responsibilities:
• Respond to inbound inquiries from healthcare providers regarding claims, eligibility, web-based self-service tools, and other online business applications. • Provide professional telephone support and troubleshoot basic technical and application-related issues. • Record, document, and track all customer interactions using a CRM/call tracking system. • Monitor open service tickets and ensure appropriate follow-up, assignment, and escalation when necessary. • Process customer requests using various technologies and communication tools, including desktop faxing, IVR systems, and web-based support resources. • Return phone messages, distribute documents, send requested materials, and assist with provider support activities. • Deliver exceptional customer service while maintaining accuracy, professionalism, and attention to detail. • Navigate multiple systems and applications simultaneously to research and resolve inquiries. Skills & Qualifications
• High school diploma or GED. • Minimum of 1 year of customer service experience (call center, retail, hospitality, healthcare, or similar environment). • Strong verbal and written communication skills. • Excellent organizational skills and attention to detail. • Comfortable working with multiple computer screens and learning new software systems. • Ability to manage multiple tasks in a fast-paced environment. • Customer service and customer support experience. • Basic troubleshooting and problem-solving skills preferred. • Strong computer proficiency and data entry accuracy. • Ability to remain professional and empathetic when handling customer concerns. Job Type & LocationThis is a Contract position based out of Albany, NY. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Albany,NY. Application DeadlineThis position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.