About this role
Key Responsibilities • Serve as the main point of contact for assigned customers. • Process booking orders and coordinate shipment handovers to Operations. • Monitor shipment status and proactively communicate updates and exceptions. • Handle customer inquiries, complaints, claims, and feedback professionally. • Provide spot quotations and identify up-selling and cross-selling opportunities. • Build strong customer relationships and support customer retention. • Collaborate with internal teams to ensure smooth shipment execution and service excellence. • Support sustainability initiatives and customer requests related to Go Green programs. What We're Looking For • Customer-focused with excellent communication skills. • Strong problem-solving and coordination abilities. • Ability to thrive in a fast-paced logistics environment. • Team player with a passion for delivering outstanding service. Years Of Experience : 1- 3 years / fresh are encouraged to apply