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Executive, Air Freight @ DHL Group

Batu Kawan, Penang, MYOnsiteFull-time
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About this role

Key Responsibilities • Prepare and process air freight export documentation, including HAWB, MAWB, manifests, and airline-related documents. • Generate preliminary documents and update final documentation upon receipt of shipment final weights. • Follow up with airports, ground handlers, carriers, and internal stakeholders to ensure timely shipment processing and issue resolution. • Monitor airline cut-off times and ensure compliance with internal SLAs. • Verify customer rates, adder charges, and billing information to ensure invoicing accuracy. • Monitor FHL and FWB transmissions and coordinate corrective actions to avoid carrier penalties. • Review consolidation requirements and customer-specific documentation needs. • Communicate shipment discrepancies, weight variances, and operational issues to relevant stakeholders. • Prepare shift handover reports and ensure continuity of pending tasks. • Troubleshoot operational system issues and support process improvements. • Contribute to achieving departmental and station KPIs through accurate and timely execution of operational activities. Years Of Experience : 1- 3 years Shift : Yes

Fresh are encouraged to apply

Skills

air freight documentationshipment processinginternational shipping documentationmanifest managementcarrier documentationstakeholder communicationissue resolutionkpi achievementprocess improvementoperational troubleshootingbilling verificationfhl and fwb coordinationshipment discrepancy resolutionweight variance managementshift handover reporting

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