About this role
Overall Role Purpose • Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.
Key activities • Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific. • Identifying/ leveraging best practices already in use in the finance operations community. • Designing practical and effective solutions to address improvement opportunities – both cost and performance. • Successfully implement improvement initiatives with Finance and HR Business Partners • Strive as a SME on process improvements/ standardization methodology • Provide consultative services to both external Finance and HR Business Partners and internal support staff • Ability to relate to cross-cultural processes and country sensitivities • Responsible for process documentations (i.e. process maps)
Qualifications • Qualified University Degree holder
Skills • Root cause analysis and problem solving • Simple data analysis • Good all round communicator: written and oral • Innovative and creative • Good understanding of MS Office suite (Word, Excel and PowerPoint) • Engaging with customers (internal/external) • Experience in supporting a shared service centre (preferred) • Able to work under pressure • Able to multi-task • Good discipline in performing standard procedures • Finance / Accounting / Business Administration • IT knowledge will be an advantage