About this role
Job title: GSC – OTC Manager Work location: Budapest Organizational unit: GSC Working Hours: 8:00-17:00 (office hours) On public holidays and rest days in Hungary, office hours will be scheduled based on prior arrangement. • MAIN CONTENT OF THE JOB: This role is responsible for credit risk management, collections coordination, customer master data maintenance, refund and claims processes, and operational support activities. The role works closely with Stations, OTC, GSC, Finance teams, and customers to optimize cash flow, minimize credit risk, and ensure compliance with company policies and controls. • MAIN TASKS: Credit Management • Manage credit reviews, renewals, exceptions, and credit limit adjustments. • Monitor customer credit exposure and support risk mitigation activities. • Coordinate documentation reviews and approval processes. • Support B/L releases and credit note approval follow-up. Collections & Cash Flow Management • Coordinate collection transfers and escalation processes. • Monitor collection performance and aged receivables. • Drive working capital improvement initiatives. • Support dispute resolution and legal escalation processes. • Act as a key contact for stations and collection teams. Credit Portal & Master Data • Manage customer onboarding and maintenance activities in the Credit Portal. • Review customer documentation and maintain credit-related records. • Ensure accuracy of customer master data, payment terms, and collector assignments. Refunds & Claims • Process customer refunds and coordinate required approvals. • Manage claims-related accounting activities and contra-account setup. • Coordinate with OTC and other stakeholders to resolve outstanding issues. Operational Support & Controls • Create manual invoices and support exception handling activities. • Investigate unidentified customer payments. • Perform ICS reviews and provide control-related commentary. • Support audits, compliance activities, and process documentation. Continuous Improvement & Reporting • Monitor KPIs and collection performance metrics. • Analyze processes and identify improvement opportunities. • Provide recommendations and insights to Credit & Collections leadership. • Support SOP development and service performance reviews. • DEADLINE-BASED AND REGULAR TASKS TO BE PERFORMED: • Handling discrepancies and completing reporting tasks on time • Completing administrative tasks on time • Completing month-end activities on time • JOB RESPONSIBILITIES: • Meeting Business Partner requirements • Ensuring data quality • Meeting deadlines • Ensuring timely and quality communication • Completing tasks arising from the position and assigned by the supervisor • The employee is required to comply with the internal regulations, instructions, and procedures in force at the company at all times Qualification: Higher education or secondary vocational qualification Preferred specialization: A degree in accounting, financial management, ACCA qualification is an advantage. Professional experience: • Should have Collections / OTC Delivery experience of 3-5 years each. • Experience in a Shared Services Centre preferred. • Proficiency in financial software and ERP systems; experience with CREST or similar systems is a plus. • Fluent in English; proficiency in additional languages is an advantage. • User-level knowledge of MS Office (Word, Outlook) • Advanced knowledge of MS Excel and PowerPoint • Certificate of good conduct (or proof that there are no ongoing proceedings against the employee) Skills and Competencies Required for the Position: • Excellent analytical and problem-solving skills, with a keen attention to detail. • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and external partners. • Proven track record of driving process improvements and achieving financial targets. • Flexible Working Location Hybrid working model – the first 3 months are office-based, followed by a 50% working from the office / 50% working from home • High level of customer centricity